Text keywords supported by Appsuite

• Join - Either creates the account or sends a link to a registration form, depending on your settings

• Download - Sends back download links to your app

• Help - Sends back a list of keywords and the descriptions

• Stop - Opts the user out of future messages

• Survey - If the member qualified for a survey then they will get a message asking them to respond with the word Survey, this will then initiate the surveys.

Cases when messages are being sent from the endpoint, are described below.

• Initial message body validation to see if it contains keywords or data in expected format

  • Checks performed:

    • User was not found by From phone number within a group

    • Body is not a valid email address and is not one of the commands join download

  • If validation is not passed following message is texted back to the phone number:

    • We do not recognize an account with this phone number.

  • Excessive outbound messaging countermeasures applied:

    • standard malformed input phone number blocking when >5 error messages have been sent out

If message body contains valid email address, command is set internally as join_with_email.

• join or join_with_email command

  • Depends on the setting join_auto_reg in the master_business_application_settings table:

    • True:

      • if incoming phone number already exists within a group, following message is sent out: Account with this phone number is already registered

      • if provided email already exists within a group, following message is sent out: Account with this email is already registered

      • if Briteverify validation fails, following message is sent out: Your email is invalid

      • if registration failed, following message is sent out: Sorry, there was an error while processing your request: number origin is not recognized.

      •  

    • False:

      • Following message is sent out: Registration link: {signup_link}

  • Excessive outbound messaging countermeasures applied:

    • None yet; need to figure out should be limit the "registration link" case or not

• profile

  • If user was found by From phone number within a group, following message is sent out: {profile_url}

• help

  • Message is sent out: STOP - Opt out, PROFILE - Account info, DOWNLOAD - App links, HELP - Repeat options

• survey

  • If any reviews with status pending were not found for a user, following message is sent out: We do not recognize your response

    • Excessive outbound messaging countermeasures applied:

      • standard malformed input phone number blocking when >5 error messages have been sent out

  • If any questions were not found, following message is sent out: Sorry, survey questions are not configured

  • If a question was found, following message is sent out: {servey_question} \\n Reply STOP to opt out

• stop

  • No messages returned

• download

  • If the setting download_sms_enabled is false in the master_business_application_settings table - no messages returned

  • If no links were set up - no message returned

  • Depends on what links were set up, one of the messages are sent out:

    • Google Play and Apple Store: Android: {google_play_link} \\n iOS: {appstore_url}

    • Google Play only: Android: {google_play_link} \\n

    • Apple Store only: iOS: {appstore_url}

• Other commands if user was found by a phone number within a group

  • If any surveys with status in progress were not found for a user, following message is sent out: We do not recognize your response

    • Excessive outbound messaging countermeasures applied:

      • standard malformed input phone number blocking when >5 error messages have been sent out

  • If a current question of a survey was not found - no message returned

  • If a next qestion was found by a current one, following message is sent out: {servey_question} \\n Reply STOP to opt out

  • If a next qestion was not found by a current one and completed survey rating is exists, following message is sent out: {negative_closing_message} or {positive_closing_message}

These keywords also translated to other languages like French, Spanish and Italian.

Text messages supported by Appsuite:

Tags:

sms keywords, sms commands, text commands, text keywords, text survey, sms survey

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